We use the information it collects to improve your experience with us, including personalizing and enhancing the experience we provide to you on our website. The types of information we may collect about you include:
- Information You Give Us. We receive and store any information you enter on our website and contact page, through registration and other forms, or give us in any other way. This may include your name, the company you work for, postal address, email address, telephone number, marketing preferences, and other information.
- Information from Other Sources. We may receive information about you such as location data from other sources. If you provide information to us, we may collect additional information about you, including information about you from our affiliates and other sources. For more information, read about Fair Information Practices below.
- Automatic Information. We receive and store certain types of information whenever you interact with our websites. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses our websites. This may include individual and aggregate visitor preferences and session information, as well as information such as your IP address and the browser you are using. Our use of cookies is described in greater detail in the following section.
If you become a customer of our service, we may send you service-related announcements on occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one–time email inviting him or her to visit the site. We store [or do not store] this information for the sole purpose of sending this one–time email and tracking the success of our referral program.
Your friend may contact us at privacy@withrealcustomers.com to request that we remove this information from our database.
What are Cookies and How Do We Use Them?
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. Many cookies last only through a single session or visit. Others may have an expiration date or may remain on your computer until you delete them. Cookies can help a website to arrange content to match your preferred interests more quickly and also to improve the user experience. Most major websites use cookies. Web beacons may be used to monitor website traffic in conjunction with cookies. A web beacon is a graphic on a web page or in an email message designed to track pages viewed and messages opened. Web beacons are often invisible because they are typically only 1–pixel by 1–pixel in size. We may place Web beacons on our web pages to collect data about visitors. When a user requests our web page, a web beacon may be retrieved/activated. Once the Web beacon is retrieved/activated, it points to an external site to retrieve the image. At that time, it can also pass along information such as the IP address of the computer that retrieved the image, the time the Web beacon was viewed, how long, and the type of browser that retrieved the image. This information can then be compiled and made available to us. Web beacons, along with cookies, enable us to enhance your experience on our site. Turning off the browser’s cookies will prevent web beacons from tracking your specific activity. The web beacon may still record an anonymous visit from your IP address, but personal information will not be recorded (information on how to “turn off” cookies provided below).
- How Do We Use Cookies? We use cookies for a number of purposes–for example, to maintain continuity during a user session, to gather data about the usage of our website for research and other purposes, to store your preferences for certain kinds of information and marketing offers, or to store a username or encrypted customer identification number so that you do not have to provide this information every time you return to our site. Our cookies are not used to gather personally identifiable information.
- How Can I Prevent the Use of Cookies? You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable or delete cookies altogether. However, please note that if you choose to reject cookies, you may not be able to use certain online services or website features.
Do We Share the Information it Receives?
We use the information it collects to improve your experience with internet-based advertising. Permission and consent are central to our practices. Our goal and purpose are an ethical and transparent collection and use of data for advertising campaigns. We may share your information with third-party marketing partners for use in internet-based advertising and measurement. In addition, we reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
What Choices do I have?
We maintain an email marketing newsletter list to communicate with our clients and prospects. Individuals must affirmatively ask to join our mailing list by opting-in on our website. We do not rent, loan, trade, or lease the addresses on our list to anyone. All email messages sent to this list include an opportunity to unsubscribe or opt-out of receiving future Insight newsletters. We maintain a postal mailing list to communicate with our clients and prospects. We do not rent, loan, trade, or lease our list to anyone. You can request to be removed from our mailing list by contacting us via email. You may also request to be removed from our mailing list at the postal address below:
140 E. Ridgewood Ave
Suite 415, South Tower
Paramus, NJ 07652
T: (212) 991-5633
Email: privacy@withrealcustomers.com
Opt Out: https://support.withrealcustomers.com/index.php/opt-out/
Can I Access & Correct My Personal Information?
If you would like to update your information please go to the Contact Us window and submit a new form with updated contact information. Any Profile updates or changes will take place within a 24–hour period. To request access to the information we have about you, please send a request via email. We will respond within 30 days.
How is Information About Me Kept Secure?
We protect information we collect about you by maintaining physical, electronic, and procedural safeguards. All information is secure and may be accessed only by key staff members. We do not request sensitive information (such as a credit card number and/or social security number). We take every precaution to protect your information both online and offline. Periodically, our employees are notified about the importance we place on privacy and security, and what they can do to ensure our clients’ information is protected. The servers on which we store data are kept in a secure environment. If you have any questions about security, click here to send an email.
How Will I Know About Changes to this Policy?
We may revise this Policy from time to time. If we decide to change our privacy policy, we will post those changes to this Privacy Policy and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this policy, we will notify you here, or by means of a notice on our home page. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Policy. You can determine when this Policy was last revised by checking the “Last Revised” legend at the top of the Policy.
Additional Privacy Information
How Do We Protect the Privacy of Information it Collects and Manages on Behalf of its Clients?
We work with the world’s leading marketers (our clients) to develop direct mail and permission-based email marketing communications to send to their customers (client’s customers/consumers). Our role in supporting our clients may include hosting client data, compiling or procuring prospect/acquisition data for our clients, delivery of direct mail or email, tracking results of direct mail or email campaigns, analysis of data, hosting of response data collection sites, and transferring collected data back to our clients or to our hosted database. We treat all client customer data as confidential. We are contractually bound to keep our clients’ customer data private and this data is never shared across clients or with any third party that is not authorized by a client to receive its customer data. We only uses its clients’ customer data for the specific purpose of providing services to its clients as authorized by our clients. It is our client’s responsibility (as a user of our products and services) to provide proper notice to its customers/consumers with regard to any required notices as to its data collection and data use practices, including any email or internet tracking devices. We may, however, share our clients’ customer data with our affiliate company or another company if such sharing is in connection with providing services to our clients, or in relation to a sale or consolidation of our assets, provided, however, that all such companies agree to honor all of the privacy commitments set forth in this Policy and have demonstrated appropriate levels of their ability to protect the privacy of our clients’ data. Some of our clients independently use our technology platforms to design and send their direct mail or email campaigns without the involvement of our support staff. We inform all of its clients in writing about its stringent Policy against sending unsolicited commercial email, or sending direct mail in a manner not consistent with Direct Marketing Association (DMA) guidelines. If we determine that a client has knowingly used its systems for sending unsolicited commercial email, or direct mail in a manner inconsistent with DMA guidelines, it may revoke the client’s permission to send direct mail or email using our products or our systems.
EU SAFE HARBOR
The collection of personal information in the European Union is governed by Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995. This Directive addresses the protection of individuals with regard to the processing of personal information and on the free movement of such information, as well as the national legislation of European Union Member states (EU).
Fair Information Practices
We, or our subsidiaries, may collect data offline directly from consumers or from other data collection sources. Our partners and affiliates share information with us, such as precise and historical geographic location of your device and the approximate and historical-geographical location derived from a device IP address. We do not store this location data or use it for targeting purposes. We respect and promote consumer privacy and are committed to maintaining a balance between the legitimate information needs of businesses and the concerns of individuals and the public at large about fair information practices. In its consumer data collection practices, we and all businesses with whom we associate employ the following fair information practices.
Fair Information Practices used by us and our data providers:
- Collection of relevant and socially legitimate information from reputable sources
- Taking reasonable steps to assure the accuracy of the information, including permitting individuals to correct inaccuracies or inform the source of the correct information
- Safeguarding information by restricting access to only those who have a legitimate need and right to access the information
- Taking reasonable steps to protect against the misuse of non-public information
- Informing customers of how information is used
- Maintaining systems to protect information from unauthorized access, including using industry-standard secure socket layer (“SSL”) encryption when transmitting sensitive information over the public Internet
- Educating employees on the importance of privacy issues and requirements
Links to Other Websites
This website contains links to other sites. The inclusion of any link does not imply our endorsement of the external site company, its website, or the products and services it promotes and sells. Please be aware that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website that collects personally identifiable information. This privacy statement applies solely to information collected by us.
Additional U.S. State Privacy Disclosures
This Privacy Policy (“Policy”) supplements the information contained in this Privacy Policy and applies specifically to individuals residing in California, Colorado, Connecticut, Indiana, Kentucky, Minnesota, Montana, Rhode Island, Oregon, Texas, Utah, and Virginia (collectively, the “Covered States”). This Policy explains how we collect, use, and disclose your personal information and how you can exercise your rights under various applicable privacy laws in the United States.
Your Rights and Choices
Under the US Privacy Laws, you may have certain rights regarding your personal information. These rights may include:
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you in the last 12 months, including:
- The categories of personal data collected;
- The categories of sources of the personal data;
- The purposes for which the personal data were collected;
- The categories of personal data disclosed to third parties (if any), and the categories of recipients to whom the personal data were disclosed;
- The categories of personal data shared for cross-context behavioral advertising purposes (if any), and the categories of recipients to whom the personal data were disclosed for those purposes; and
- The categories of personal data sold (if any), and the categories of third parties to whom the personal data were sold.
- Right to Access and Portability: You have the right to obtain access to the personal data we have collected about you and, where required by law, the right to obtain a copy of the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
- Right to Request Deletion: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.
- Right to Correction: You have the right to request that any inaccuracies in your personal information be corrected, taking into account the nature of the personal information and the purposes of the processing of your personal information.
- Right to Control over Sensitive Information: You have the right to exercise control over our collection and processing of certain sensitive information.
- Right to Control over Automated Decision-Making/Profiling: You have the right to direct us not to use automated decision-making or profiling for certain purposes.
- Right to Opt-Out of Sales or Sharing for Targeted Advertising: You have the right to direct us not to “sell” personal information we have collected about you to third parties for monetary or other valuable consideration or “share” your personal information to third parties for cross-context behavioral advertising purposes. If you are under the age of 18, you have the right to opt-in, or to have a parent or guardian opt-in on your behalf, to such sales.
- Right to Appeal: We will honor all requests to remove data that have been verified to originate with the person whose data is being requested to delete. In the event that we decline to take action on a request exercising one of your rights set forth above, you have the right to appeal our decision.
To exercise your rights under US Privacy Laws, please refer to the “Your Privacy Rights” section below.
Your Privacy Rights
To exercise your privacy rights with regard to your personal information collected or processed by us, please follow the instructions below based on the specific services you use.
Web and Online Services
- Complete our Opt-Out Form; or
- Email us at privacy@withrealcustomers.com
Data Services
- Complete our Opt-Out Form; or
- Email us at privacy@withrealcustomers.com
Platform Services
- Complete our Opt-Out Form; or
- Email us at privacy@withrealcustomers.com
Note: We may need to verify your identity before processing your request. This may require us to request additional personal information from you or ask you to log into your account, if applicable. The personal information provided in connection with your request will only be used to review and comply with your request.If we are unable to comply with all or part of your request, we will explain the reasons for our decision.
Exercise Your Right to Opt-Out of Personal Information Sales or Sharing for Targeted Advertising
If you have not exercised your right to opt out, and as described in the Disclosure of Personal Information section of these U.S. Disclosures, we may disclose or “sell” your personal information to third parties for monetary or valuable considerations, or “share” it with third parties for behavioral advertising purposes across different contexts. These third parties may use your information as per their own privacy policies. You do not need to create an account to exercise your right to opt out. However, we may require additional personal information to accurately identify you and ensure compliance with your opt-out request. The personal information provided will be used solely for reviewing and fulfilling your request. If you choose not to provide this information, we will process your request to the extent we can identify you in our systems. To exercise your right to opt out, please complete the Opt-Out Form mentioned in the “Your Privacy Rights” section above.
Authorized Agents
Under specific circumstances, you have the option to utilize an authorized representative, as defined by the relevant privacy law, to submit requests on your behalf through the designated methods stated in these U.S. Disclosures. In such cases, we will verify the agent’s authority to act on your behalf. To verify your requests for accessing, deleting, or correcting personal information, we have specific requirements. You must provide:(A) a valid power of attorney, in accordance with the laws of your state, either from yourself or your authorized agent; or(B) satisfactory evidence to demonstrate that you have:(i) granted the authorized agent permission, confirmed by their signature, to act on your behalf; and(ii) directly verified your own identity with us following the instructions provided in these U.S. Disclosures or confirmed with us that you have given permission to the authorized agent to submit the request on your behalf. For requests to opt out of the “sales” or “sharing” of personal information, we require a signed permission indicating that you have authorized your agent to act on your behalf.
Appealing Privacy Rights Decision
Depending on your state of residency, you may be able to appeal a decision we have made in connection with your privacy rights request. All appeal requests should be emailed to us at privacy@withrealcustomers.com.